At Echofringe, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

1. Eligibility: You have 14 calendar days from the date of receipt to return an item.
2. Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items that are damaged or altered are not eligible for a return.

Refunds

1. Inspection: Once we receive your item, we will inspect it and notify you of the status of your refund.
2. Approval: If your return is approved, we will initiate a refund to your original method of payment.
3. Processing Time: You will receive the credit within a certain number of days, depending on your card issuer’s policies.

Exchanges

1. Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@Echofringe.net.
2. Procedure: Please contact us via email to arrange the return, and include your order number and a note explaining the issue.

Shipping

1. Return Shipping Costs: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
2. Damaged/Defective Items: If you receive a refund due to a defective or damaged item, the cost of return shipping will be reimbursed.
3. Return Address: Please contact us at support@Echofringe.net to arrange the return and receive the return address.

Non-returnable Items

1. Gift Cards
2. Sale Items: Only regular priced items may be refunded; sale items cannot be refunded.

Contact Us

If you have any questions on how to return your item to us, contact us at support@Echofringe.net.

Important Notes

1. Custom Orders: Custom and personalized items cannot be returned or refunded.
2. Final Sale Items: Items marked as ‘Final Sale’ are not eligible for return or refund.
3. International Returns: International customers are responsible for return shipping costs and any applicable duties or taxes.

Thank you for shopping with Echofringe. We appreciate your business and are here to assist with any questions or concerns regarding our return and refund policy.